Prescription Policy
Last updated 22 Sep 2026
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How we handle prescriptions
Every prescription uploaded to this website is reviewed by a licensed pharmacist before anything is dispensed. We check that the prescription is legible, current, appropriate and correctly authorised.
What we may do
Approve the prescription, request more information, contact you or your prescriber, or decline to dispense where it would be unsafe or unlawful. We do not substitute one prescription medicine for another — that decision belongs to your prescriber.
Controlled medicines
Certain medicines cannot be supplied through an online order and are marked “Not available for online purchase”. These require an in-person visit with the original prescription.
Records
We keep dispensing records as required by the Pharmacy and Poisons Act and associated regulations.
Your privacy
Prescription documents are stored privately, are never publicly accessible, and are visible only to authorised pharmacy staff.
Something unclear on this page? Tell us and we will fix it.